1. Introduction
At Caxino, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services at simonemccallum.com. By accessing our site and using our online casino platform, you agree to the terms outlined in this policy.
2. Information We Collect
We may collect and process the following types of personal data:
a. Information You Provide
- Name
- Date of birth
- Email address
- Physical address
- Phone number
- Payment details
- Identification documents (where required for verification)
b. Automatically Collected Data
- IP address
- Browser type and version
- Device information
- Usage data (e.g., pages visited, time spent, clicks)
- Cookies and similar technologies
3. How We Use Your Information
We use your personal data to:
- Create and manage your casino account
- Verify your identity and comply with legal requirements (e.g., KYC/AML)
- Process payments and withdrawals
- Provide customer support
- Personalize your gaming experience
- Detect and prevent fraud or abuse
- Communicate promotional offers (only with your consent)
- Comply with legal obligations
4. Legal Basis for Processing
We process your personal information based on:
- Your consent
- The necessity to perform a contract with you
- Compliance with legal obligations
- Legitimate business interests (e.g., improving our services, fraud prevention)
5. Data Sharing and Disclosure
We may share your data with:
- Payment service providers
- Identity verification providers
- Regulatory or law enforcement authorities (if legally required)
- Marketing and analytics partners (only when appropriate and with safeguards)
- Hosting and IT service providers
We ensure all third-party partners adhere to data protection obligations consistent with this Privacy Policy.
6. Data Transfers
As part of our services, your information may be transferred to and stored in countries outside New Zealand. In such cases, we ensure that appropriate data protection measures are in place, such as standard contractual clauses or reliance on adequacy decisions.
7. Cookies Policy
Caxino uses cookies and similar tracking technologies to:
- Enhance website functionality
- Analyze user behavior
- Remember your preferences
- Deliver targeted advertising (only with consent)
You can manage cookie settings via your browser or opt out using available tools.
8. Data Retention
We retain your data only as long as necessary for:
- Providing services to you
- Fulfilling legal or regulatory obligations
- Resolving disputes and enforcing agreements
Typically, we retain your account and transactional data for up to 7 years after your last activity, unless a longer retention period is required by law.
9. Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Rectify inaccuracies
- Request deletion
- Restrict processing
- Object to processing
- Withdraw consent at any time
- Data portability
- Lodge a complaint with a relevant supervisory authority
To exercise any of these rights, contact us at [email protected].
10. Security Measures
We implement robust technical and organizational measures to protect your data, including:
- SSL encryption
- Firewalls and intrusion detection
- Access controls
- Regular security audits
However, no system is entirely immune to risks, and you are responsible for safeguarding your login credentials.
11. Age Restrictions
Caxino strictly prohibits access to individuals under the age of 18 (or the legal gambling age in your jurisdiction). We take necessary steps to prevent underage gambling, including identity verification.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately before interacting with those platforms.
13. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. Continued use of our services constitutes your acceptance of the revised policy.
14. Contact Us
For questions, concerns, or to exercise your rights under this policy, contact us:
Caxino Support Team
📧 Email: [email protected]
🏢 Address: 193 Bond Street, West Invercargill, Invercargill 9879, New Zealand
