1. Our Commitment
At Caxino, we are fully committed to providing an enjoyable and safe gaming environment. While gambling is a form of entertainment for most, we recognize that it can lead to harmful behavior for some individuals. Our Responsible Gaming Policy is designed to help players gamble safely and to provide resources for those who may need assistance.
2. Principles of Responsible Gaming
Caxino is built on the following principles:
- Gambling should be a fun, recreational activity—not a way to make money
- Players should always remain in control of their playtime and expenditure
- Players under the legal age must be prevented from accessing our services
- Support and tools must be available for anyone experiencing gambling-related harm
3. Age Verification
Caxino strictly prohibits access to users under the age of 18 or the legal gambling age in their jurisdiction. We perform identity verification checks during registration and may request official documentation at any time to confirm age and identity.
4. Self-Assessment
We encourage all players to regularly evaluate their gambling behavior. Ask yourself:
- Do you spend more money than you can afford on gambling?
- Do you gamble to escape stress or boredom?
- Have you tried to win back losses (“chasing”)?
- Do you hide gambling from friends or family?
- Do you feel irritated or anxious when you can’t gamble?
If you answered yes to any of these, you may benefit from our self-help tools or external support.
5. Player Protection Tools
To help maintain control, Caxino offers the following responsible gambling tools:
a. Deposit Limits
Set daily, weekly, or monthly deposit limits to manage your spending.
b. Loss Limits
Restrict the amount you can lose over a specific time period.
c. Wagering Limits
Control the total value of bets you can place.
d. Session Limits
Set time-based limits to control how long you stay logged in and playing.
e. Cooling-Off Periods
Take a short break from gambling for 24 hours to 6 weeks. During this time, you won’t be able to deposit or place bets.
f. Self-Exclusion
If gambling has become problematic, you can request to self-exclude from our platform for a minimum of 6 months, up to permanent exclusion. Once activated, self-exclusion cannot be reversed until the agreed period has ended.
To activate any of these features, contact our support team at [email protected] or access your account settings.
6. Support and Resources
If you or someone you know is experiencing gambling-related harm, please seek help from professional support organizations. Below are trusted, confidential, and free resources:
- Gambling Helpline New Zealand: 0800 654 655 / gamblinghelpline.co.nz
- Problem Gambling Foundation NZ: 0800 664 262 / pgf.nz
- Gamblers Anonymous: gamblersanonymous.org.nz
These organizations offer 24/7 support, counselling, self-help programs, and more.
7. Staff Training
All staff members at Caxino receive training on responsible gambling practices. This includes:
- Recognizing signs of problem gambling
- Assisting users who request help
- Applying protection tools and exclusion policies
- Communicating empathetically and confidentially
8. Fair Gaming
Caxino uses certified and regularly tested Random Number Generators (RNGs) to ensure all games are fair and unbiased. We are committed to transparency and integrity in every part of the gaming experience.
9. Advertising & Marketing
We ensure our marketing and promotional materials:
- Are never aimed at minors or vulnerable persons
- Do not encourage excessive or irresponsible gambling
- Include messaging about responsible play and support resources
10. Contact Us
For assistance with responsible gaming tools or any concerns, please contact:
Caxino Responsible Gaming Team
📧 Email: [email protected]
🏢 Address: 193 Bond Street, West Invercargill, Invercargill 9879, New Zealand
