1. Introduction
These Terms and Conditions (“Terms”) govern your access to and use of the services offered by Caxino through the website simonemccallum.com. By registering an account or using any part of the site, you agree to comply with and be legally bound by these Terms.
If you do not agree with any part of these Terms, you must not use our services.
2. Eligibility
To use the services of Caxino, you must:
- Be at least 18 years old or of the legal gambling age in your jurisdiction (whichever is higher)
- Be legally allowed to access online gambling services in your country of residence
- Provide accurate and truthful registration details
- Not be self-excluded or restricted from gambling
- Not act on behalf of another individual or group
We reserve the right to perform identity checks and suspend or terminate accounts that do not meet these conditions.
3. Account Registration
When registering with Caxino, you agree to:
- Provide accurate and up-to-date personal information
- Maintain the confidentiality of your account credentials
- Accept responsibility for all activities that occur under your account
- Notify us immediately of any unauthorized access or security breach
We reserve the right to refuse or close an account at our discretion.
4. Verification (KYC)
In accordance with anti-money laundering laws, you may be required to verify your identity (KYC). You must provide valid documentation, which may include:
- Government-issued ID (e.g., passport, driver’s license)
- Proof of address (e.g., utility bill)
- Proof of payment method ownership
Failure to comply with verification requests may result in restrictions, suspension, or termination of your account.
5. Deposits and Withdrawals
a. Deposits
- Minimum deposit amounts apply and vary by method.
- Funds must be deposited using a payment method registered in your name.
- All transactions are subject to verification checks.
b. Withdrawals
- Withdrawals are processed to the original deposit method where possible.
- Caxino reserves the right to apply additional verification before releasing funds.
- Processing times may vary depending on the method and verification status.
We do not charge fees for standard withdrawals, but your payment provider may apply charges.
6. Bonuses and Promotions
Caxino may offer promotional bonuses, free spins, and other incentives.
By participating in promotions, you agree to:
- Bonus-specific wagering requirements
- Limitations on maximum bets during bonus play
- Expiry timelines and game restrictions
We reserve the right to modify or cancel any promotion at any time. Abuse of promotions (e.g., bonus hunting) may result in loss of bonuses and/or account termination.
7. Responsible Gaming
We are committed to supporting responsible gambling. You can set deposit limits, session limits, or self-exclude through your account settings or by contacting support.
See our full Responsible Gaming Policy for details.
8. Prohibited Activities
You agree not to:
- Use the platform for unlawful purposes
- Manipulate or attempt to exploit software or games
- Use automated tools or bots
- Access the site from restricted jurisdictions
- Deposit or withdraw funds on behalf of others
- Open multiple accounts for abusive purposes
Violation of these rules may result in account suspension, forfeiture of funds, and legal action.
9. Game Fairness
All Caxino games use Random Number Generators (RNGs) certified by third-party auditors to ensure fair and unbiased outcomes.
We reserve the right to cancel or void any bets resulting from software errors or malfunctions.
10. Limitation of Liability
Caxino is not liable for:
- Losses arising from system downtime, technical errors, or delays
- Incorrect or incomplete user data
- Loss of winnings due to misuse of bonuses
- Damages resulting from your access to third-party links on our platform
You use our site and services at your own risk.
11. Intellectual Property
All content on the site—including logos, designs, text, images, and software—is the intellectual property of Caxino or its licensors and may not be used without written permission.
12. Privacy
Caxino protects your personal data in accordance with our Privacy Policy. By using our services, you consent to our data collection and processing practices.
13. Account Closure
You may request account closure at any time by contacting support. We may also suspend or close your account if:
- You breach these Terms
- Required verification is not provided
- You are suspected of fraudulent or illegal activity
- Your account is inactive for more than 12 months
Remaining balances in inactive accounts may be subject to administrative fees.
14. Jurisdiction and Governing Law
These Terms are governed by the laws of New Zealand. Any disputes shall be resolved in the competent courts of New Zealand.
15. Changes to Terms
Caxino reserves the right to update these Terms at any time. Updates will be posted on our website, and your continued use of the services will constitute acceptance of the revised Terms.
16. Contact Us
For questions, complaints, or legal inquiries:
Caxino Legal & Support Team
📧 Email: [email protected]
🏢 Address: 193 Bond Street, West Invercargill, Invercargill 9879, New Zealand
